Lisa Johnson
Lisa
Johnson
UX.CX.EX.SD
UX.CX.EX.SD
EXPERIENCE DESIGN LEAD
EXPERIENCE
DESIGN LEAD
As a strategic Experience Design Lead, I plan and implement complex programs of UX, CX, EX and Service Design work.
Based in Melbourne, Australia, I've worked client-side with Telstra, Australia Post, Medibank and Origin. I’ve worked at agencies We Are Digital and Paper Giant, and
as a Director at Deloitte Digital. I'm currently based at Fjord (Accenture Song).
I’ve built and led teams, created strategies and designed playbooks that integrate human-centred design thinking (HCD) into organisations. And along the way, I’ve enjoyed mentoring and coaching others.
With a history in graphic design, interior architecture and copywriting, I ran my own design studio for over a decade and lectured in design at RMIT.
As a strategic Experience Design Lead, I plan and implement complex programs of UX, CX, EX and Service Design work.
Based in Melbourne, Australia, I've worked client-side with Telstra, Australia Post, Medibank and Origin. I’ve worked at agencies We Are Digital and Paper Giant, and as a Director at Deloitte Digital. I'm currently based at Fjord (Accenture Song).
I’ve built and led teams, created strategies and designed playbooks that integrate human-centred design thinking (HCD) into organisations. And along the way, I’ve enjoyed mentoring and coaching others.
With a history in graphic design, interior architecture and copywriting, I ran my own design studio for over a decade and lectured in design at RMIT.
“Lisa was exceptional in the Service Design Lead role she played at Australia Post. Leveraging her deep experience in human-centred design, Lisa effectively led teams and managed stakeholders with a natural ease. A real professional, a pleasure to work with and
an exceptional facilitator.”
Michael Oates - GM Strategy & Innovation
“Lisa was exceptional in the Service Design Lead role she played at Australia Post. Leveraging her deep experience in human-centred design, Lisa effectively led teams and managed stakeholders with a natural ease. A real professional, a pleasure to work with and an exceptional facilitator.”
Michael Oates - GM Strategy & Innovation
“Lisa is passionate, articulate, creative and engaging. As CX Practice Lead, she represents customers through insights and service design expectations, accommodating commercial needs and engendering CX advocacy across the business.”
Franca Venetico - GM CX Transformation
“Lisa is passionate, articulate, creative and engaging.
As CX Practice Lead, she represents customers through insights and service design expectations, accommodating commercial needs and engendering CX advocacy across the business.”
Franca Venetico - GM CX Transformation
I offer professional mentoring and coaching sessions for new-starters
who are kickstarting their Experience Design career, and practitioners who want to progress in leaps and bounds.
I offer professional mentoring and coaching sessions for new-starters who are kickstarting their Experience Design career, and practitioners who want to progress in leaps and bounds.
©Lisa Johnson 2023. All Rights Reserved.